The Senior Director of Auxiliary Services provides leadership, vision, strategic planning, policy development, and financial oversight for Biola University’s Auxiliary Services. This role encompasses Residential Facilities, Dining Services, Conference Services, Biola Store (including mail and print services), Transact Administration, Ticketing, Student Transportation, and Vending, with a strong focus on revenue generation and financial sustainability. 

Alignment with Theological Positions 

The person who fills this position must be someone who personally agrees with Biola’s Articles of Faith and the Statement of Biblical Principles and who is supportive of the positions taken by Biola as contained in its Eschatology Teaching Position. As such, this person may not speak against or act in a manner inconsistent with these positions during the course of their employment at Biola. 

Department 

Auxiliary Services 

Supervisor 

Vice President, University Operations 

Educational/Experience Requirements 

• Senior-level leadership and management experience in a complex organization. 
• Demonstrated ability to oversee multiple service units and manage large-scale budgets. 
• Experience with vendor contracts, facility management, student services, and revenue-generating initiatives preferred. 

Work Requirements
Exempt (01), full-time – 40 hours/week, 12 months per year
This position requires personal attendance at Biola’s campus in La Mirada, California.

Essential Duties 

Financial & Operational Oversight 

• Manage and oversee budgets for all Auxiliary Services, including budget development, expenditure tracking, projections, and Plant Fund tracking. 
• Provide financial support and guidance to Auxiliary Services Directors and Managers. 
• Approve major purchases and ensure the use of efficient and effective equipment and resources. 

Dining & Retail Services 

• Oversee university-owned or contracted dining services, ensuring profitability and high service standards across all campus dining locations, including the cafeteria, Eagle’s Nest, Common Grounds, Heritage Café, and catering services. 
• Collaborate with various university stakeholders, including the Student Government Association to assess student needs, enhance meal plan participation, and increase retail sales. 
• Expand revenue generation through exclusive vendor agreements, campus promotions, and loyalty programs. 
• In collaboration with Marketing and Communications, maximize the potential of the Biola Store, ensuring profitability through strategic product selection, sales optimization, and external partnerships. 
• Manage the bookstore contract and internal store operations while supporting Enrollment Management and campus recruitment events to enhance merchandise sales. 
• Drive the expansion of online merchandise sales, branded apparel, and digital goods. 

Housing & Conference Services 

• Oversee capital improvements for residence halls, furniture, and equipment procurement to maximize revenue and enhance student satisfaction. 
• Collaborate with Residence Life and Housing to optimize facility usage and income through short-term rentals, summer occupancy, and external leasing. 
• Promote conference and event services by renting university spaces for events and summer programs, ensuring maximum revenue potential. 

Student Transportation 

• Explore partnerships with ride-sharing services or public transit for additional funding opportunities. 
• Supervise Student Transportation services, including the maintenance of electric vehicle charging stations and pricing strategies to support sustainability and revenue growth. 

Sponsorships & Partnerships 

• Develop strategic partnerships for advertising, sponsorships, and naming rights to increase auxiliary revenue. 
• Work with vendors for branded promotions and exclusive service agreements to generate additional funding. 

Technology & E-Commerce Initiatives 

• Implement mobile payment solutions and loyalty programs to enhance revenue within auxiliary services. 
• Expand e-commerce initiatives for university-branded merchandise and auxiliary service offerings. 

Sustainability & Cost-Saving Initiatives 

• Implement energy-efficient operations in dining, housing, and transit to reduce costs and reinvest savings into student-related services. 
• Monetize recycling programs and sustainable initiatives through partnerships and grants. 

Campus Engagement & Communication 

• Foster strong communication and collaboration across Facilities, Auxiliary, and Student Development departments. 
• Enhance public relations efforts within the Biola community to keep stakeholders informed of service changes and improvements. 

Investment Properties 

• Oversee investment properties managed by Sterling Management, including repairs, renovations, income tracking, and expense monitoring to maximize university returns. 

Perform additional duties as assigned or required. 

Objective Goals to be Attained 

• Effectively manage Auxiliary Services funds to enhance the overall student experience. 
• Challenge Directors and Managers to develop visions for their areas and coordinate those ideas into a cohesive l Auxiliary Services strategy . 
• Fund capital improvement projects to include renovations, equipment, vehicles and software upgrades. 

Required Skills/Qualifications 

• Prior experience in overseeing income-generating activities and demonstrated history increasing revenue and profitability 
• Even-handed yet assertive, a problem solver with sensitivity for people, able to deal effectively with individuals in diverse circumstances. 
• Strong working knowledge of computers and ability to demonstrate technical proficiency. 
• Familiarity with technical terms used by Trades/Crafts personnel to effectively communicate ideas and directions. 
• Understanding of campus and departmental accounting procedures. 
• Skill in tact and diplomacy at all times. 
• Ability to proofread work to ensure accuracy in grammar, punctuation, and spelling. 
• Strong customer service skills, with the ability to build and maintain professional relationships. 
• Effective oral, written, and electronic communication skills. 
• Understanding and application of University and Departmental policies and procedures. 
• Ability to follow through and carry out assignments efficiently. 
• Ability to work effectively in a service-oriented environment subject to frequently changing priorities. 

Requirements 

• Use Fine Finger Movements: Constantly 
• Reason and Analyze: Constantly 
• Read/Write/Comprehend: Constantly 
• Bend, squat, crawl, kneel, stand, push and pull: Occasionally 
• Handle objects, carry/lift loads over 75 pounds: Occasionally 
• Reach/Work above shoulder level: Occasionally 
• Perform calculations: Frequently 
• Communicate orally: Frequently 
• Contact with water/liquids: Occasionally 
• Operate motorized equipment: Occasionally 
• Work with temperature variations: Occasionally 
• Construction activities: Occasionally 
• Sit and or work in confined spaces: Occasionally 
• Maintain a lifestyle in consonance with sound Christian principles and those promulgated by the institution. Participate in the spiritual growth, development, care and support of other employees.