The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center (PCUEC), and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission

The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Job Summary

In conjunction with the Director of the PCUEC and the overall Student Union, Inc. team, the Operations Manager, Event Center provides for the overall events and program operations, scheduling, and utilization of Provident Credit Union Event Center.  Responsibilities include event booking and scheduling, facility management, event management, supervision of facility and equipment, reporting and submitting work orders for maintenance and repair, custodial service.

The position reports to and receives general supervision and direction from the Director of the PCU Event Center.

Duties and Responsibilities

• Under general supervision, assists Director of the Event Center with service requirements for events to include venue prep, strike, conversions, cleaning, parking, security, ushering, public safety, medical and any other contracted and non-contracted services.
• Assists the Director of the Event Center with the day-to-day programming and operation of Provident Credit Union Event Center.
• Keeps accurate records of days and times for practices, game day operations, staffing hours, and vendor; assist the Director with event settlements.
• Works with Technical Production staff on coordination of operations and production requirements for each event to include advancing events as assigned by the Director.
• Performs regular facility inspections, coordinates any maintenance needs and repairs with Facilities, Development and Operations (FD&O).
• Direct supervision and oversight for the Student Operations Supervisors.
• Ensures coordination with outside service contractors and vendors as appropriate to meet programming and customer needs.
• Assist the Director on Risk Management with establishing safety policies, procedures, including the development, training and administering of the EAP.
• Insures all staff CPR, First Aid, forklift, certification for staff and maintains files with HR.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Adheres to compliance laws, policies and codes related to not- for-profit corporations, facility safety and concerns, as well as state and CSU mandates.
• Implements procedures to identify and correct potentially hazardous or unsafe working conditions. Mitigates risk where appropriate through knowledge of policies and procedures.
• Knowledgeable in all aspects of event management and public assembly in an arena environment.
• Works with the contractors and FD&O to coordinate and oversee daily and event custodial services.
• Ability to effectively communicate, written and verbally, and interact with a variety of venue clients including guests, event presenters, operational personnel, on-campus departments, third-party subcontractors, supervisors, co-workers, and employees.
• Perform additional duties as assigned.

Knowledge, Skills and Abilities (KSAs)

• Demonstrated high level of confidence in making strategic decisions, good judgment, and innovative and creative problem-solving skills.
• Strong organizational skills and ability to coordinate, organize and prioritize projects with attention to detail.
• Outstanding organization and communication in both written and verbal skills and the ability to work collaboratively and strategically with a broad spectrum of contributing groups and administrative units throughout campus.
• Demonstrated experience in planning and effectively executing events.
• Demonstrated supervisory experience including selecting, training, coordinating, evaluating, and supervising full-time and student employees with a commitment to professional and student development core competencies.
• Knowledge of safety procedures and protocols including risk management practices and procedures, and a comprehensive approach to program and event oversight.
• Ability to work evening and weekend hours.
• Willingness to support the Mission and Core Values of the Student Union corporation.
• Experience in computer applications such as: Google Suite (Gmail, Docs, Slides, Sheets, Forms, etc.) Microsoft Office (Word, Excel, PowerPoint, etc.).

Physical Demands of Work Environment

• The position works in a wide variety of environments including both a typical office as well as an indoor facility and outdoor aquatic program-oriented environment.
• The physical demands of this position are described below:
  • Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
  • Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
  • Heat illness/temperature extremes that result in heat stress, exhaustion, or metabolic slow down such as hypothermia.
  • Chemical exposure - absorption through the skin, inhalation, or through the bloodstream that causes illness, disease, or death.
  • Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs.
  • Hearing and speaking to exchange information in person or on the telephone.
  • Dexterity of hands, fingers, and wrist to operate a computer keyboard and calculator.
• In general, this position works a schedule based upon event center operational needs. This may include afternoons and evenings Sunday-Thursday.  Evenings, weekends, and holidays may be required.  Student Union, Inc. is committed to meaningful work-life balance for its staff and will partner with staff accordingly.

Minimum Qualifications

• Bachelor’s degree in Event or Sport Management, Theater Arts, or related field.
• 2 Years of experience in event management or facilities management.
• 2 Years of staff supervisory experience, preferably in a college/university setting.

*Preferred Qualifications

• Master’s degree in Event or Sport Management, Theater Arts, or related field.
• 3 years of experience in event management or facilities management, preferably working in an arena setting.
• Experience in a large, non-profit corporation.

Benefits

This position is employed through Student Union at San Jose State University which offers an excellent benefits package including Medical, Dental & Vision insurance (fully paid on selected packages by the company for the employee and dependents), Life and Supplemental Insurance, Vacation, Sick Leave, paid Holidays, 403(b) retirement program, tuition reimbursement, employee development opportunities and more.

Equal Opportunity/Affirmative Action

The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, pregnancy, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.

Background Check and Fingerprinting

Student Union employees are required to undergo and complete a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work performed.

In some cases, the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background.

California State University (CSU) Learning & Development

Within the first month, all employees are required to complete the following compliance online training sessions through CSULearn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.

1. Injury and Illness Prevention Program
2. Discrimination and Harassment for Supervisors/Non-Supervisors
3. Gender Equity and Title IX Prevention Program (Title IX)
4. Data Security and FERPA
5. Mandated Reporters of Child Abuse

California Child Abuse and Neglect Reporting Act

All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.