Office Coordinator, Housing Operations & Administration

Office Coordinator, Housing Operations & Administration-Housing and Residential Life

About Housing and Residential Life

Cornell's on-campus living experience is comprised of two systems that operate separately, the Office of Housing and Residential Life (HRL) unit (buildings on North and South campus) within Student and Campus Life and the West Campus House System (residential college system) within the Office of the Provost.

The Office of Housing and Residential Life staff are committed to providing a residential experience of the highest quality for each of our residents. This includes providing a safe, comfortable, diverse, and purposeful living and learning environment aligned with the University's values and learning goals. Through partnerships with University faculty and staff, HRL staff foster students' personal growth, critical thinking, intellectual engagement, and social responsibility that is designed to educate, challenge and develop our students.

• Pillars of our Residential Experience-
  • Belonging at Cornell
  • Social Responsibility
  • Academic Empowerment
  • Culture of Care
  • Navigating Transitions

The Housing and Residential Life program includes cooperative houses, graduate and professional student housing, Program Houses with focused identity and/or themed living environments, a focused First-Year Residential Experience on North Campus, and a unique upper division and transfer student experience on North and South Campus. Our department serves approximately 9,200 students with a two-year residential requirement. In addition, there is significant faculty engagement in the residential communities, with faculty-in-residence living in the first-year communities and over 110 faculty and community members spread throughout all the residential communities.

The Opportunity

We are seeking an organized and proactive Office Coordinator to join the Housing Operations & Administration team. Reporting to the Director of Housing Operations & Administration, this position plays a key role in supporting the development, implementation, and assessment of Cornell's housing program and residential experience for approximately 9,200 students.

Key Responsibilities

• Office Operations & Front-Line Support:
  • Manage front-desk operations and daily administrative tasks.
  • Serve as a primary point of contact for students and families via email, phone, and text communications.
  • Oversee office supplies and maintain efficient workflows.
• Administrative Support:
  • Provide scheduling and communication support for the Director and Assistant Directors.
  • Coordinate meetings, events, and travel arrangements.
  • Process purchasing and expenses while managing team logistics.
• Housing Assignments & Database Management:
  • Assist with student housing assignments and billing processes.
  • Maintain accurate database records and provide support for housing-related inquiries.
• Communication & Training:
  • Contribute to departmental communications, ensuring clear and timely messaging.
  • Assist with the development and delivery of training initiatives for staff and student employees.
• Event Coordination:
  • Support major events, including student move-in/out, commencement, and Reunion Weekends.

This is a full-time (39 hours/week) endowed position that is based in Ithaca, NY and fully on-site. Typical work hours are 8:30am-5pm Monday through Friday with occasional night and weekend hours to support department events.

What You Need

We are looking for a team member who excels in customer service, demonstrates strong problem-solving skills, and communicates effectively both verbally and in writing. Additionally, you will:

• Hold an Associate's degree with two (2) to four (4) years of administrative/office experience in higher education or an equivalent combination of education and experience.
• Have experience managing office operations, including front desk reception, space usage, event planning, office equipment, and supplies.
• Demonstrate experience hiring and supervising students or temporary workers.
• Work independently, efficiently, and effectively as part of a team on projects and assignments.
• Have experience overseeing departmental emails and phone calls.
• Build collaborative partnerships with students, parents/families, and campus partners.
• Be experienced with Microsoft Office Suite (Outlook, Word, PowerPoint, etc.), Zoom, and other web-based platforms.
• Be willing to occasionally work nights and weekends, as needed.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Knowledge of housing and residential life operations.
• Experience working in a complex organizational setting.
• Experience working with college students and parents/families.
• Experience working with StarRez housing management systems or similar housing management programs.

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

Visa Sponsorship is not available for this position.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.