Job Summary:

The Assistant Director of Housing Operations is responsible for oversight of housing assignment processes, communication strategies and support for upper-division residential students, and leadership to the residential summer camps and conferences program.

Duties & Essential Job Functions:

1. Provides comprehensive leadership over residential summer camps and conferences operation Reviews housing application and application processes to ensure best practices in the field of student housing.
2. Represents housing with Conference Services office, ID Card Center, Sodexo, Housekeeping, internal and external residential camps and conferences
3. Provides responsibility for organizing and assigning groups to housing, managing occupancy plans for all halls for the summer; create master registration for all camps and conference groups; gather billing information and create invoices for all groups.
4. Develops and maintains operational procedures for all camps and conferences; including but not limited to: check in and out, StarRez applications and assignments, master registrations, training manuals, hall and dining access, customer service and more.
5. Coordinates hiring and training for hall directors, 2-3 Interns and 14-16 Conference Housing Assistants for summer.
6. Coordinates with Facilities and Housekeeping for summer maintenance, repair and turn schedule.
7. Creates a process, communication plan and educational approach for upper-division room selection.
8. Utilizes and manages StarRez platform to effectively monitor upper-division assignments, room changes, billing questions and other student inquiries.
9. Partners with SAA to efficiently and fairly meet all student needs for accommodations.
10. Manages occupancy management reporting including the 12th class day report, audits and reconciliations of upper division student accounts.
11. Participates in critical decision making and autonomous problem solving for items related to student assignments, summer camps/conferences and occupancy management.
12. Provides leadership for an educational and programmatic plan to help sophomore students be ready for an off­ campus living experience, including website management and communication efforts.
13. Establishes and follows best practices for assignments and utilize housing management software, Star Rez to effectively carry out all assignment functions. Communicates housing information regarding assignments or other information unique to hall operations by participating in the training of both Hall Directors and Resident Assistants regarding check in, check out, room change, consolidation, and damage assessment policies and procedures.
14. Assists in the resolution of problems associated with room assignments by discussing situations with students, parents, alumni, staff, faculty, and other appropriate parties, identifying solutions and making decisions on appropriate changes.
15. Gathers data, provide analysis and assessment to share with other assistant directors to help make strategic decisions to improve the upper-division student housing experience.
16. Supervises staff focused on first-year housing transitions and support to students impacted by room transitions.
17. Performs other related duties as assigned.

Required Education & Experience:

• Master’s degree.
• 3 years’ experience in housing and residence life; including experience with housing administration and operations

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• Valid Texas Driver’s License.
• Must be insurable under the university motor vehicle requirements.

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of safety regulations.
• Knowledge of job-related policies and regulations.
• Knowledge of interpersonal communication and presentation techniques.
• Knowledge of and use of the Association of College and University Housing Officers - International (ACUHO-1) professional standards and core competencies.
• Knowledge of customer service techniques.
• Skill in housing management software - Star Rez.
• Skill in some or all components of Microsoft Office.
• Skill in Microsoft Windows navigation techniques.
• skills including professional letters, policy documents, training manuals and departmental reports.
• Ability to manage multiple projects and meet deadlines.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is designated as essential personnel and will report to campus during times of University closure as needed.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law. 

About Texas Christian University

TCU is all about the experience. This is a place where students learn how to adapt to whatever the future might bring, develop critical thinking skills and expand their creativity. With a choice of rigorous academic programs in 130 undergraduate areas of study, 61 master’s level programs and 24 areas of doctoral study, Horned Frogs have opportunities to search for meaning and examine values, yet graduate well-prepared for professional accomplishment. Whether in the fine arts or business or engineering, Horned Frogs can develop their full creative potential here. For example, both MBA and undergraduate students at the Neeley School of Business benefit from an experience ranked at the top by Bloomberg Businessweek and U.S. News & World Report — not in spite of, but because of, the focus on the individual. At TCU, professors love being in the classroom. These mentoring teacher-scholars also conduct well-published, leading-edge research, often with undergraduates at their sides. Horned Frogs live, learn and play 24-7 in a 277-acre setting in a vibrant city. They work out in state-of-the-art recreation facilities, catch Big 12 NCAA athletic competition and participate in 200+ organizati...ons, all without leaving the campus. That’s when they’re not providing thousands of hours of volunteer service to their community, interning in New York or LA, practicing journalism in Washington, D.C., experiencing international business in China or perfecting Spanish in Seville. It’s how Horned Frogs are learning to change the world.

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