• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $63,700 - $70,000

Position Summary

Reporting to the Assistant Manager of Operations, the Housing Specialist will serve as a primary contact, ensuring excellent customer service within Residential Operations. This role supports students, faculty, researchers, administrators, and members of the University's neighboring community.

Responsibilities

• Address and resolve client concerns by evaluating their needs and referring them to appropriate resources or key personnel within Columbia Residential or the University when necessary.

• Manages cases for students, faculty, researchers, and others residing in Columbia Residential.

• When needed, the Housing Specialist will meet with residents to assist in resolving issues.

• Additionally, the Specialist will provide guidance and training on University policies, processes, and residential software in both individual and small group settings.

• Responsible for close collaboration with other Columbia Residential team members and University departments to ensure client concerns are handled effectively.

• Other duties include:

  • Administering customer satisfaction surveys.

  • Managing day-to-day front office operations.

  • Entering data, and generating reports on housing supply and assignments.

• Additional responsibilities will include special projects and tasks as assigned.

Minimum Qualifications

• Bachelor???s degree or equivalent experience required.
• 2-4 years of related experience, ideally in a University, Residence Life, or Customer Service environment.
• Strong customer service and communication skills.
• Ability to manage multiple projects in a fast-paced, deadline-driven environment while working with a diverse, international population of university affiliates.
• Strong problem-solving abilities, attention to detail, and the capacity to work independently, lead teams, and interact with various levels of management.
• Experience in conflict resolution, mediation, and working in multicultural environments is highly desirable.
• Proficiency in data processing and computer-based systems, including Microsoft Office Suite, is essential.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

About Columbia University

Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.

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