The New School was founded by forward-thinking educators in 1919 to defy the intellectual constraints of a traditional college education. We are seeking a highly motivated, socially engaged, and creative thinker to serve as the Assistant Director of Housing Operations and Billing to work in the department of Housing Operations.

The Assistant Director of Housing Operations and Billing serves as a member of the Housing Operations team and reports to the Director of Housing Operations. The Assistant Director leads and manages all aspects of housing assignments, billing, room changes, emergency housing and housing accommodations. This position works in conjunction with the Director of Housing Operations to develop, implement, and manage occupancy and revenue projections, and assessment of housing operational processes. The Assistant Director of Housing Operations and Billing works collaboratively with campus partners to implement all aspects of housing operations. 

The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.

RESPONSIBILITIES

• Manages, leads and audits all housing assignments and billing for approximately 1,500 residents each semester,ensuring all housing assignments are approved and audited.

• Oversees the processing of all room changes, approved housing accommodations, and emergency housing requests..

• Serves as one of the departmentâ™s primary contacts for students, parents, faculty, and staff on housing assignments and billing issues. 

• Assists with the development of standardized operating procedures and business plans, including the housing license agreement, housing cancellation process, immunization compliance, consolidation, evacuation, relocation, opening, closing, damage billing, key/card access, and coordinated residence hall security. 

• Assist with the oversight of StarRez to manage all housing business operations, including contracting, application development, occupancy management, payment, assignments, and communications.

• Collaborates with Marketing and Communications, senior leadership, and housing staff to develop and implement housing marketing strategies and branding efforts, including print, website, and social media marketing, to promote the on-campus experience.

• Works Collaborates with academic departments, Admissions, Registrar, Student Health Services, Facilities Management, Card Services, IT, Campus Safety, Dining Services, to forecast housing operational needs, facilities and service viability.

• Responsible for ensuring that departmental occupancy records are maintained; develops reports on both a regular and as-needed basis. Support applicable enterprise systems by troubleshooting and addressing issues affecting services provided to students, faculty, staff, and other university clients. 

• Supports and manages resources for students looking for off-campus accommodations, including the off-campus resource and tips portion of the departmental website. 

• Assists with university-wide events, including housing fall early arrivals, residence hall openings, and Commencement.

• Serves on departmental and university committees and leads initiatives as needed related to housing operations, including summer programs. 

• Represents The New School at summer and academic year housing recruitment events as required.

• Attendance and support is required for all hands on deck events which include but are not limited to opening, closing, Admitted Student Days, etc. 

• Other duties as assigned.

Note: This description incorporates the most typical duties performed, but other related duties not specifically mentioned may also be required. The inclusion of these duties would not alter the overall evaluation of this position.

MINIMUM QUALIFICATIONS

• Bachelorâ™s degree required. 

  • Bachelorâ™s degree in Education, Business, or related area required plus at least 5 yearsâ™ experience in housing field required, or equivalent in education, training, and experience. 

• 3-5 years of relevant experience working in housing operations, residential education or any related field.

• Previous experience achieving sales metrics, departmental financial goals, or experience with occupancy management. 

• Ability to build and sustain effective professional and courteous interpersonal relations with internal and external university affiliates.

• Ability to balance multiple responsibilities/tasks necessary.

• Excellent organizational and customer service skills.

• Excellent interpersonal, oral and written communication skills.

• Experience building collaborative partnerships with academic and operational partners. 

• Demonstrated intercultural competence, and a continuing commitment to advance equity, inclusion, and social justice practices in support of a diverse community.

• Ability to manage multiple collaborative projects and systems in a fast-paced environment.
   

PREFERRED QUALIFICATIONS

• Masterâ™s degree preferred.

• 4 years of relative experience.

• Strong computer skills in a Windows/Microsoft environment and database systems, including systems like StarRez, Banner, and TouchNet.

• Must have the ability to respond to difficult situations with tact and professionalism, troubleshoot independently, be a team player, and balance the educational benefit of the processes/policies with customer service.

• Ability to provide creative and innovative solutions.
   

WORK MODE

• Hybrid/Split - Employees hired for this position have regularly scheduled, consistent percentage of time on campus (eg: 1-4x/week) and also work some of the time remotely. #LI-HYBRID

SALARY RANGE

$75,000 - $85,000

About The New School

The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.

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