Philadelphia, Pennsylvania
Ann Arbor, Michigan
Posted: 13-Aug-24
Location: Philadelphia, Pennsylvania
Type: Full Time
Salary: $74,476.00 - $124,000.00
Categories:
CASP Certification:
Required Education:
Internal Number: JR00093913
Job Description Summary
The Director of Campus Identification Services is responsible for overseeing the information systems, processes, applications, devices, technology infrastructure, and service providers related to campus identification services. This role includes managerial oversight of operations, staffing, and service delivery to the Penn community, as well as administrative duties such as strategic planning, policy development, budgeting, reporting, and communications.
The Director maintains relationships with various campus leaders, including those in Public Safety, Information Systems and Computing, and Finance, and ensures alignment with industry trends and guidelines, including data privacy and security, while evaluating and implementing emerging technologies like Mobile ID/digital credentials.
Job Responsibilities
-
Oversees the information systems and processes, applications, devices, technology infrastructure, and service providers associated with campus identification services.
-
Provides managerial oversight related to the effective operation, staffing, and delivery of services to the Penn community and other constituents.
-
Administrative stewardship responsibilities including strategic planning, policy development, budgeting, reporting, and effective internal/external communications with customers and stakeholders.
-
Maintains relationships with campus leaders in diverse areas across the University including, but not limited to, the following: the Division of Public Safety for access management; The Division of Information Systems and Computing for issues related to identity management; the Division of Finance, in the management of the PennCash Debit Program; and numerous departments and groups that rely upon the transactional services enabled by PennCard’s services.
-
Must keep current with industry trends and evaluate emerging technologies and formulate short and long-term plans to implement them as appropriate.
-
Ensures the department’s practices align with all applicable guidelines including data privacy, security, access & identity management.
Qualifications
-
Bachelor's degree, and 7 to 10 years of experience or equivalent combination of education and experience is required.
-
The Director must have demonstrable leadership experience and comfort with a role that requires diverse skill sets including strong technical aptitude, data management proficiency, and project management.
-
Understanding of identity data flows and processes, as well as interdependence between systems is critical.
-
In addition to excellent technical aptitude, the Director must possess the business acumen and interpersonal skills necessary to successfully execute the administrative responsibilities associated with the role.
-
Supervisory skills to manage IT professional staff as well as administrative and customer support staff is required.
-
Strong work autonomy, good judgement, and a collaborative working style are important attributes for the successful candidate to value and embody.
About The Division of Business Services
The Business Service Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD's mission is to provide high-quality service in a fiscally responsible manner.
Currently, the Division is focused on three major initiatives:
1) Revenue growth/retention through improved marketing efforts, extended services, and the development of new distribution channels. 2) Driving productivity for the Division and its customers through the better use of technology. 3) Enhancing service offerings through upgrades and expansions of facilities.
For more information on BSD visit: https://www.business-services.upenn.edu
About PennCard
The PennCard is the official University of Pennsylvania identification card for students, faculty, staff, and other members of the Penn community. The PennCard is used for many activities including building access, recreation and library services, and PennCash purchases.
The PennCard office and its staff provide services that are considered essential to the University and occasionally operates on schedules that differ from ordinary University hours. Weekend, and evening hours may be required especially during certain high-traffic periods for the University, such as new student move-in.
For more information about PennCard, please visit: http://penncard.business-services.upenn.edu/
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
- Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
- Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
- Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
- Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
- Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
- Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
- Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
- University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
- Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
- Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
- Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
- Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay