The University of Alaska Anchorage, Division of Campus Services, seeks an enthusiastic and dynamic personality to oversee all aspects of the Alaska Airlines Center (AAC). The AAC is a stunning 196,000 square foot facility that seats up to 5,000 spectators in the main arena and is a cornerstone of the University of Alaska Anchorage campus for UAA students, staff, faculty, and the community. The facility offers 19 locker rooms; a 5,000 square foot strength and conditioning facility; three concession storefronts; 600 parking spaces; and an auxiliary gym that seats an additional 800 guests. Additionally, there are five arena suites adjacent to the Varsity Sports Grill restaurant venue--each with a view of the main arena. Since opening in 2014, the AAC was managed by a private-sector arena management company. In the wake of the COVID-19 campus closure in spring 2020, and through organizational restructuring, the AAC is now under the management of UAA’s Division of Campus Services. UAA seeks a forward-thinking strategic leader to take on this significant new opportunity.
University Partnerships - Develop strong campus partnerships including, but not limited to, UAA Athletics, Alumni Relations, Student Life and Leadership, University Police, Office of Academic Affairs, UAA Gear Shop, and Residence Life. - Support students' sense of campus belonging, spirit, and connectedness by ensuring a high level of student and community access to the facility. (Essential)
Long-Range Strategic Planning - Develop and implement long-range operational plans with a keen focus on customer service, revenue growth, student access, and campus and community partnerships. - Direct the development and administer the execution of operating and marketing financial plans and documents, to include operating revenue and expense budgets, capital expense plans and budgets. - Assist and coordinate with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue. - Evaluate facility operations and recommend improvements to better reflect the needs of clients and the facility, and/or to improve the efficiency and safety of operations, in compliance with University policies and procedures. (Essential)
Marketing of Arena for Revenue Generation and Community Awareness - Aggressively promote the use of the facility, both within and outside of the University community, to maximize utilization. - Develop and implement long-range marketing plans, strategic industry relationships, and Key Performance Indicators to benchmark growth. (Essential)
Oversight of General Arena Operations - Plan, organize, and coordinate all activities and personnel engaged in maintaining and operating the facility. - Establish and maintain effective working relationships with clients, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility. - Negotiate lease agreements as determined necessary and in the best interests of the facility and University. - Negotiate contracts and agreements with event organizers, hosts, managers and agents. - Provide for control of day-to-day operations; assuring the coordination of plans, programs and events; conducts post-event operational and financial review and analysis. - Provide final unit-level approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility. - Provide or coordinate for timely and effective response to requests received from internal and external organizations, agencies, departments and individuals; assures and maintains the integrity of the facility and the University in all forms of communication and personal contacts. - Prepare and maintain required and necessary reports/records for the Client/Contract Administrator and for University leadership. - Assure the administration of personnel and Arena operations are conducted in accordance with applicable University, local, state and federal regulations. (Essential)
Administrative Management 3 - General Manager for the Alaska Airlines Center
University of Alaska Anchorage
The General Manager is responsible for overall management, promotion and operation of the AAC facility, including purchasing, booking, marketing, finance, human resources, box office, advertising, security, production, maintenance, parking, and related operations. These duties may be performed personally, or through subordinates, university partnerships, or subcontractors.
Excellent communication and interpersonal skills.
Demonstrated organizational leadership ability.
Ability to work with and maintain highly confidential information.
Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment, and commitment to diversity.
Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
Ability to anticipate problems and implement immediate corrective action.
Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning.
Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
Strong orientation towards hospitality and customer service for the meeting, convention and entertainment industries.
Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management.
Effective supervisory skills, and the ability to work effectively with, develop, and support a diverse team.
Ability to manage a facility of size and scope.
Ability to prioritize multiple projects and meet strict deadlines.
Ability to work under minimal supervision.
Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours as needed.
Must maintain a professional attitude and appearance.
Three years of management experience at a facility of similar size and description, or an equivalent combination of education and experience. Experience in contract negotiation, business law, purchasing procedures, and supervising personnel. Experience in labor relations and union contracts, if applicable.
Required Education or Training:
Bachelor's Degree from a four-year accredited college or university with major course work in business or public administration, marketing, hospitality, or related field.
*Application Instructions: Please submit a cover letter, resume, and three professional references.
**Initial review of applications will begin on July 13, 2021. To ensure consideration, please apply prior to 11:55 pm, Alaska Standard Time on July 12, 2021. This position will close to applications on July 20, 2021 at 11:55 pm, Alaska Standard Time.
This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.
Reasonable Accommodation Statement:
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
Affirmative Action Statement:
UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.
Public Disclosure Statement:
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
University of Alaska is a Drug-Free Workplace.
University of Alaska campuses are Tobacco-Free.
It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.
If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.
Internal Number: 517220
About University of Alaska Anchorage
The University of Alaska Anchorage is a premier university set in the heart of Alaska’s largest city and across the south-central region; a place where culture, innovation and adventure converge. Roughly 12,000 students from all over the U.S. and 89 countries are currently pursuing their dreams at UAA. The unique location provides unparalleled access to valuable industry connections, Arctic research, outdoor recreation courses and more. Specialized academic programs facilitate a variety of once-in-a-lifetime experiences, including groundbreaking educational opportunities that positively impact the surrounding communities and kick-start successful careers.