Debt Collections Officer - College/University Experience Required

• Debt counsel borrowers/debtors for loan accounts and student account balances; to retain in-school students and cultivate fiduciary relationships between the University, students and their families; on-going fostering of post-graduate alumni relationships; represent University in litigation and court proceedings; provide preventative solutions for pre-claim accounts; negotiate settlements; keep apprised of complex and changing federal regulations governing loan programs and appropriately apply these policies governing these programs.
  
• Debt counsel borrowers/debtor and negotiate payment arrangements with sensitivity, responsiveness and tact while maintaining goodwill with students and alumni.
  
• Provide in-depth analysis, interpretations and account of student s financial billing history.
  
• Counsel students and their families on options and solutions. Counselor demonstrates ability to diffuse stressful situations.
  
• On-going training and consultation extended to outsourcing staff.
  
• Research accounts for court presentation.
  
• Serve as witness on behalf of University for litigated accounts. Interact with attorneys, court judges and arbitrators.
  
• Nurture special accounts in the mission of student retention based upon their unique circumstances using strong negotiating skills in effecting mutual agreement while protecting University assets.
  
• Analyze and recover student loan accounts, Penn Guaranteed Loans and student balance accounts. Research and prepare aged Perkins loans for assignment to the U.S. Department of Education.
  
• Review billing services aging reports to determine if referral to collection agencies is warranted.
  
• Monitor Collection Agencies status reports to determine recall or increasing payments.
  
• Independent discretion is exercised when placing waivers, removing holds, negotiating settlements and determining when accounts are uncollectible. Assess eligibility for diploma release and notify schools/Departments and the Secretary's Office.
  

• A Bachelor's Degree is required and 3 years to 5 years of experience or equivalent combination of education and experience
  
• Previous experience preferably in credit and asset management operations
  
• Computer and systems experience in financial systems (Banner, Salesforce, Microsoft Office Suite)
  
• Demonstrated interpersonal and negotiation skills; ability to effectively negotiate in a complex, dynamic and matrix work environment with diverse stakeholders, audiences and customers
  
• Ability to make sound decisions that reflect good judgment and ethical standards
  
• Excellent customer service and public relations skills
  
• Ability to cope with stress in an appropriate and constructive manner
  
• Ability to be dependable and available to work weekends and nights during registration and peak periods to support University operations and business objectives
  
• 2 -3 years of collections experience preferred
  
• 2+ years of higher education experience required
  
• 1 - 3 years of experience required in handling cash receipts and deposits in an academic environment
  
• Demonstrated ability and experience to collect funds
  
• Demonstrated excellence in interpersonal skills, attention to detail and excellent customer service skills a must
  
• Demonstrated ability to maintain a high degree of confidentiality and adhere to principles of responsible conduct
  

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