The Director of Operations is the leader of unit operations for the Faculty Student Association (FSA), overseeing West Campus Dining Services, Campus Stores, Vending, Laundry, Amazon, FedEx and other operations. This position is responsible for creation and execution of operating strategy, execution of marketing and communication initiatives, contract and unit management, budgeting and financial results, team development and supervision, compliance with all relevant policy, and guest satisfaction. This role reports directly to the FSA Executive Director and contributes to FSA strategic planning and goal setting.
Oversight of all aspects of Residential and Retail Dining programs on the West Campus plus Catering, Concessions, and Special Events. Responsible for Meal Plan Office plus development and implementation of Dining Strategy. Team lead for Dining Services Contract Management and Supervision of Operations Team.
Development of memorable campus experience through management of vendor relationship and contracted services (Vending, Campus Store, Laundry, FedEx, Health Insurance, Amazon, and others). Achievement of contract expectations, KPI’s, and liaison with vendor partners.
Develop Campus Store in conjunction with University vision and messaging. Work closely with Campus Marketing and Athletics to represent campus vision at store. Implement and improve Course Material Selection and improve student experience.
Develop, implement, and improve measurable metrics to record guest satisfaction and implement operational improvements.
Responsible for completion of Capital Improvement Projects within expected budget and timeline.
Set financial targets and create operating budget for all operating areas. Measure and report KPI’s and implement a regular operational rhythm to business functions. Responsible for financial performance of each operating unit.
Support FSA initiatives and meet regularly with other senior leaders. Adhere to FSA standards and expectations and provide staff training on new programs.
Ensure vendors and FSA staff are promoting a safe working and guest environment by maintaining facilities and enforcing safety programs.
Execution of marketing strategy and critical path project management for all West Campus FSA operations.
Provide leadership to Operations, Dining, and Meal Plan Office staff. Comply with and promote all relevant Human Resource policy and instill a civil, inclusive workplace climate that is conducive to high employee morale, productivity and effectiveness. Guide employee discipline and oversee enforcement of policy.
Perform Staff Annual Performance Reviews and provide staff the resources and the room to execute their responsibilities, while providing direction and counsel. Ensure staff have the tools, resources, and developmental opportunities needed to achieve their career aspirations. Empower the Operations Team while instilling a culture of accountability.
Researching and implementing new directives for business growth, new business development.
Other duties to be assigned by FSA Executive Director or FSA Board as necessary.
Bachelor's Degree in a relevant field and Five (5) years of operational leadership in University Auxiliary Services, large service or entertainment venue, large dining or hospitality services, or similar environment with progressive growth in managerial responsibility. Candidates with a minimum of 10 years relevant experience will be considered in lieu of Bachelor’s Degree.
Direct financial accountability and experience managing complex operations.
Supervisory experience with oversight of multiple operating units and responsibility to create and enforce policy.
Significant marketing experience with examples of creation and execution of marketing strategy.
Leadership experience in Food Service and Hospitality environments.
Portfolio of projects accomplished for presentation to search committee.
Comprehensive Budgeting experience combined with general knowledge of GAAP.
MBA or similar degree.
Over 10 years of operational leadership in University Auxiliary Services, large service or entertainment venue, large dining or hospitality services, or similar environment with progressive growth in managerial responsibility.
Leadership experience on University Campus.
Contract Management experience.
About Faculty Student Association at Stony Brook University
About the Faculty Student Association:
The Faculty Student Association (FSA) at Stony Brook University is a not-for-profit auxiliary services corporation licensed by the State University of New York to provide goods and services that contribute to the quality of campus life in a flexible, efficient and responsive manner to support the mission of the Stony Brook campus. Over the years, the Faculty Student Association has seen tremendous growth as the needs of the University and mission of the Association have developed. Since 1995, FSA has returned over $28 million to Stony Brook University programs, scholarships, and facilities. This support has provided scholarships to students, improved the quality of campus life, and supported campus operations.
FSA will provide services to the Stony Brook community, with priority to the student experience, driven by excellence, aspirational thinking, fiscal prudence, sustainability, and inclusive practices. FSA will improve the Stony Brook experience, while providing support to the university mission, to create positive and memorable experiences for all our constituents.
To achieve its vision, FSA commits itsel...f to:
• Maintaining and enhancing the quality, diversity, cost, and value of food in the campus dining programs;
• Maintaining and, where possible, improving fiscally prudent and affordable food plans for students;
• Ensuring the availability of desired and appropriate merchandise, products, and services for the campus community;
• Fostering and supporting a community identity that connects all of the campus and community constituencies to Stony Brook University’s mission by supporting academic, athletic, cultural, healthcare, research, and community-based campus events;
• Maintaining contact with peer and aspirational institutions to keep current on emerging trends relative to FSA’s functions on the campus;
• Supporting the campus’ core mission of academics, research, scholarship and intellectual creativity, inclusivity, and sustainability
About Stony Brook:
Stony Brook University, home to many highly ranked graduate research programs, is located 60 miles from New York City on Long Island's scenic North Shore. Our 1,100-acre campus is home to 24,000 undergraduate, graduate, and doctoral students and more than 13,500 faculty and staff. SBU is a comprehensive research-intensive university and a member of the prestigious Association of American Universities (AAU), which includes 34 public universities among its 62 members. SBU consists of 12 schools and colleges and a teaching hospital that provides state-of-the-art healthcare in the Long Island region. SBU also manages and performs joint research with Brookhaven National Laboratory, the only Department of Energy Laboratory in the Northeast, and shares doctoral programs with Cold Spring Harbor Laboratory, a world-renowned molecular biology institute. Home to the Emerson String Quartet, the Jackson Pollock House in East Hampton, New York, the Humanities Institute, and the Southampton Arts Program, and with endeavors that extend to the Turkana Basin Institute in Kenya and the Ranomafana National Park in Madagascar, SBU sustains an international reputation that cuts across the arts, humanities, social sciences, and natural sciences.