The director for housing administration (director) provides leadership, management, and strategic planning for university-owned and/or operated residence halls and apartment housing that serve approximately 5,000 students, employees and legacy residents at San Francisco State University. Reporting to the executive director of housing, dining & conference services, this senior leader is responsible for creating conditions which foster student and employee engagement and success, while also assuring the department is contributing to the overall division objectives. The director provides direct oversight of occupancy management and ensures effective marketing and retention efforts to maximize occupancy. The incumbent also provides collaborative oversight of the services provided by the department’s shared partners: Facilities Services, Information Technology Services, Residential Life, University Police, Capital Planning, Design & Construction, and Environment Health & Safety.
The director is responsible for establishing and implementing short- and long-range department goals, objectives, strategic plans, policies, and operating procedures; monitoring and evaluating programmatic and operational effectiveness; ensuring that programs and services are aligned with the department’s goals for a comprehensive, contemporary, professional, innovative, and service-oriented Housing department; and enacting changes required for continuous improvement. The director will provide leadership to 15 full-time staff members, 10+ student employees and interns, and also plans and oversees a total operating budget of $3.5 million dollars.
The successful candidate will:
Design and implement a vibrant residential environment that supports the University’s purpose and values, while assuring meaningful connections with the academic community, high resident satisfaction, a strong sense of community and self-governance, supportive learning environments, and disciplined focus on access, safety and security;
Provide visionary, strategic, innovative, flexible, and change-oriented leadership for the department;
Champion current and future university housing needs, assure department offerings are inclusive and that an acceptable educational philosophy supports changes and initiatives;
Use data and predictive measures to evaluate and supervise programs, services, facilities, and staffing through assessment, best practices, and institutional context to make adjustments as needed;
Implement protocols to respond to emergency issues on a 24-hour basis and participate in campus emergency planning;
Ensure compliance with all relevant policies, procedures, standards, and laws and conduct regular policy reviews to align the department with compliance and other obligations;
In partnership with Division and University finance colleagues, be accountable for business and financial operations of the Student Housing and Employee & Family Housing departments;
In partnership with University law enforcement, legal, and other colleagues, be accountable for safety, security, and risk management in campus housing facilities;
In partnership with Division and University facilities and auxiliary colleagues, be accountable for assuring high quality living spaces; and
Provide vision and leadership for broad-based diversity, inclusion, and equity initiatives for students and staff.
A bachelor’s degree or equivalent in higher education, business, real estate, or a related field is required (master’s degree or equivalent preferred), along with a minimum of 10 years of progressively responsible experience in leading college or university housing. Preferred candidates will have demonstrated commitment to social justice and equity as well as experience with fiscal, facility, personnel, and program management; selection, training, supervision, leading, and evaluating department staff; articulating a comprehensive knowledge of the theories, principles, and practices of student development and of current issues, trends, policies, and laws affecting university housing environments; working with and understanding the needs of diverse populations and skill in developing culturally inclusive working relationships; and collaborative relationship building.
Additional knowledge, experience, and capabilities needed for success in the position include:
Experience leading significant facilities improvement and capital renewal initiatives;
Experience leading emergency response planning and preparedness;
Experience developing and implementing strategic organizational vision, strategy, and goals with and for staff and key stakeholders; and
Political acumen and skills in navigating complex environments/systems inherent in a large, decentralized, public university structure.
Given the employee/family housing component of the director’s portfolio of duties, prior work force housing or property management experience is a plus.
Application and Nomination
Review of applications will begin Friday, August 2, 2019, and continue until the position is filled.
Applications, including a position-specific cover letter and resume, may be submitted online at www.spelmanjohnson.com/open-positions. Nominations for this position may be emailed to Michel Frendian, firstname.lastname@example.org. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.
SF State is a major public urban university, situated in one of the world's great cities. Building on a century-long history of commitment to quality teaching and broad access to undergraduate and graduate education, the University offers comprehensive, rigorous, and integrated academic programs that require students to engage in open-minded inquiry and reflection. SF State encourages its students, faculty, and staff to engage fully with the community and develop and share knowledge.