Put your talents to work by leading a high performing Shared Services team with functions that include transactional human resources, payroll operations, finance/accounting, accounts payable, travel and business services! Colorado School of Mines, has recently implemented a Shared Services approach to provide a wide range of business and administrative support services to faculty, staff and students in a quality, effective and efficient manner. We are looking for an experienced professional to lead and manage this important campus program.
Shared Services provides a wide range of business and administrative support services to faculty, staff and students in a high quality, highly effective and highly efficient manner. Shared Services provides successful leadership and management of infrastructure functions by delivering value-added services, systems and processes that are directly aligned to internal customer needs. The Director continuously assesses and implements business process re-engineering by providing strategic leadership and operational oversight for the Department. The Director is responsible for developing and maintaining close relationships and partnerships with all constituents and users of Shared Services. The Director is responsible for developing and fostering a culture within Shared Service that promotes teamwork and exceptional customer service that is collaborative and customer focused. The Director works closely with various areas to ensure the compliance with all legislative and regulatory requirements and University policies. The Director ensures that the Shared Services functions meet user requirements and provides services that exceed customer expectations. This individual will support the institution through internal infrastructure/frameworks and policies; and including continual improvement of developing effective, efficient, and customer centric processes and systems that maximize the operational success of the institution and will seek to improve operations and service levels. This position will drive innovative approaches with a focus on business improvements, ensuring effective people and processes are aligned to performance and outcomes.Responsibilities:
Leadership and Processes
Lead a high performing Shared Services team with functions that include transactional human resources, payroll operations, finance/accounting, accounts payable, travel, and business services.
Develop and maintain collaborative partnerships with users of Shared Services and foster a collaborative and productive culture and work environment;
Provide continual assessment and implementation of efficient and effective systems, practices, and processes;
Steward change management through effective collaboration, communication, and the formation of relationships across the university, in particular, senior staff and division leads;
Provide leadership for continued process improvement as well as an understanding of transactional processes and systems in order to effectively and successfully move the department forward;
Develop transactional processes in partnership with functional managers to ensure highly effective services;
Analyze and re-design Shared Services business processes, elicit and document requirements, test and validate technology solutions, and provide end user support;
Develop and deliver training programs and materials to ensure that Shared Services staff are well-versed and proficient in all technologies and processes used in Shared Services;
Develop and deliver unit-level training programs and materials to ensure the interface with Shared Services is efficient and effective.
Develop and implement a process for collecting and assessing performance metrics and service level data;
Analyze data and information to identify performance levels, service trends, issues and opportunities for process and service level enhancement
Bachelor's degree in business administration or related field
Considerable knowledge of business processes and systems
Deep understanding and appreciation for automation and the use of technology as an enabler of high quality services and performance levels
Excellent written and verbal communication skills
Knowledge of higher education culture, governance, structures and mission
Demonstrated focus on customer service and compliance
Ability to transfer knowledge to co-workers in a collaborative and engaging manner
Strong analytical skills and experience and an understanding of how metrics and measures can drive innovation and service level quality
Ability to work collaboratively and in partnership with CCIT to assess and improve technology needs