Accountable for establishing, promoting and enforcing quality assurance and testing standards for enterprise solutions and developing and operating tiered support for enterprise applications.
Oversee a team responsible for Solution Delivery Application Support and Application Development Improvement including but not limited to Quality Assurance, Deployment and Development, and Data Architecture.
In collaboration with other Solution Delivery management and staff, develop and enforce standards for quality assurance, testing, development, and deployment processes and tools to increase the efficiency and effectiveness of solution delivery.
In collaboration with other Solution Delivery management and staff, develop and implement practices to shift application support responsibilities from solution implementation teams to dedicated application support staff.
In collaboration with other IT Services management and staff, establish application support practices that are consistent with organizational service management policies and procedures.
Provide consistent, decisive leadership to those providing application development improvement and application support services; clearly communicate the IT vision and provide staff with guidance to ensure solution quality and efficiency and support the requested administrative technology solutions.
Establish goals and objectives for the Application Development Improvement and Application Support teams and ensure they are aligned with university goals and objectives.
Provide reports and dashboards to track KPIs and report performance to the AVP for Solution Delivery and Solution Delivery Management.
Manage the budget for Solution Delivery Application Support and Application Development Improvement.
Build effective relationships and partnerships with stakeholders through effective communication and collaboration.
Manage, coach, and mentor Solution Delivery Application Support and Application Development Improvement staff. Deliver timely performance feedback and counsel staff in career/performance development.
Actively promote a customer-oriented approach throughout IT Services.
Participate in professional development activities. Research and analyze industry trends and maintain knowledge of emerging technologies. Participate in user groups to facilitate knowledge sharing.
Requires a Bachelor's degree in Computer Science, Management Information Systems, Computer and Information Systems, or other similar related area of study earned by date of hire, plus at least seven years of experience working in an information technology area.
At least four years of experience demonstrating a progression in management experience.
Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted. Experience in these knowledge/skills/abilities may be earned concurrently.
Miami University is a student-centered public university founded in 1809 that has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. Miami University employees are highly valued for their contribution toward the Miami experience and enjoy a competitive benefits package as they work to support the university's educational mission.
Miami provides the opportunities of a major university while offering the personalized attention found in the best small colleges. Miami's main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. Providing small-town charm, Oxford is home to about 10,000 permanent residents. Uptown Oxford features restaurants and shops within walking distance of Miami University. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Miami University has regional campuses in Hamilton and Middletown, Ohio, a learning center in West Chester, Ohio, and a center in Luxembourg.