Administration, Retail and Wholesale, Student Services
4 Year Degree
The Bookstore General Manager is responsible for the strategic leadership and operations of the Western Associated Students (AS) Bookstore. The Bookstore supports the educational mission of the University by providing academic resource materials for students and faculty using a competitive model that strives to provide affordable course materials and accompanying academic support materials as well as art, school and office supplies.
The General Manager is responsible for facilitating and promoting the store as a resource for students and faculty. Market analysis and strategic marketing of all store merchandise is a key priority for the General Manager in their role. The General Manager is responsible for implementation of new ideas and processes to strategically lead the Bookstore in a diverse and evolving market. They will be expected to utilize industry best practices and metrics to improve performance.
The General Manager creates a team atmosphere among the staff and student employees, utilizing a collaborative management approach encouraging contributions from all employees toward organizational goals, and the employees’ growth and development. The General Manager practices a strong and clear communication style that engages employees and allows for transparent decision-making, while ensuring that there are open and continuous feedback and assessment opportunities.
For full position description/responsibilities view here
Minimum of 5 years of experience in management of a retail operation including supervision of full-time staff at the scope of Assistant Manager level or higher.
Demonstrated ability to lead, organize, motivate, develop, recognize, and set goals for staff in a collaborative team environment and to lead personnel through change.
Demonstrated well-rounded experiences working effectively in highly diverse and inclusive environments.
Experience with POS, inventory management and social media integration with a demonstrated ability to evaluate and adopt new methods and technologies that drive results.
Proven ability to forge positive, collaborative relationships with various constituencies, create a positive customer service environment, and to be responsive to a diverse set of needs within a campus community.
Knowledge of current college store industry trends and market initiatives.
Demonstrated ability to collect & utilize relevant data and to analyze financial information for assessment & decision-making in order to achieve tangible results and measure progress toward goals.
Strong oral and written communication skills with effective application in a leadership role.
Business related bachelor’s degree, master’s degree or other relevant advanced certification.
Three years of management experience within the college store or closely related industry. Management of a unit within a larger store is acceptable, but must include sufficient personnel supervision and similarly broad store leadership experience.
Retail and/or college store industry training, development or industry certification. Involvement in college store industry related professional organizations.
Knowledge and experience in college or university course material acquisition and management including multiple formats, sourcing, price points and related issues.
Experience with college store ERP software and associated online sales solutions.
Skills and experience that demonstrates a proactive, creative, and market-responsive
Internal Number: 495919
About Western Washington University
Western Washington University (WWU) is located in Bellingham, a city with a population of 67,000 in northwestern Washington, situated on a series of hills overlooking northern Puget Sound and the San Juan Islands. The metropolitan areas of Seattle and Vancouver, British Columbia are nearby (90 miles south and 55 miles north, respectively) and the Cascade Mountains are about one hour east of Bellingham. WWU is one of six state-funded, four-year institutions of higher education in Washington. It is the third largest institution of higher education in the state, enrolling approximately 12,000 full-time equivalent students. Nearly one-third live in on-campus housing and an additional third live within one mile of campus.
The University operates on a September to June academic year (quarter system) with six- and nine-week summer sessions. A liberal arts program is required of all students. Academic divisions at the University are the College of Business and Economics, College of Fine and Performing Arts, College of the Humanities and Social Sciences, College of Sciences & Technology, Fairhaven College (an interdisciplinary college), Huxley College of the Environment, Woodring... College of Education, and the Graduate School. Additional information may be found on the University’s website: www.wwu.edu.