Since 1906, Pace University has been preparing students to become leaders in their fields by providing an education that combines exceptional academics with professional experience. With campuses in New York City and Westchester County, New York, Pace offers bachelor, master, and doctoral degree programs, preparing more than 13,000 students (approximately 9,000 undergraduates and 4,000 graduates) for successful careers. Pace comprises the College of Health Professions, the Dyson College of Arts and Sciences, the Elisabeth Haub School of Law, the Lubin School of Business, the School of Education, and the Seidenberg School of Computer Science and Information Systems.
Pace has evolved into a nationally-ranked university with a variety of courses encompassing the arts, health care, computer science, education, and more. In fact, performing arts are among the fastest-growing and most competitive programs at the University. Both the Pace School of Performing Arts for undergraduates and The Actors Studio Drama School for graduates—recognized by many as the home of the Emmy Award-winning television show Inside the Actors Studio—have been ranked as top 25 drama schools by The Hollywood Reporter. Other innovative programs in information assurance, psychology, media and communications, forensics, and homeland security ensure that students are prepared for careers in fields that offer strong potential for employment and career growth.
Assistant Vice President, OSA
New York City Campus
The Assistant Vice President of the Office of Student Assistance (OSA) is responsible for the overall leadership, management, and supervision of the University’s student accounts, academic scheduling, degree audit, and registrar services. This includes working with a broad University constituency to create a strong and appropriate vision, managing student accounts, degree audit, and registration services areas, ensuring compliance with University policies, representing OSA to University and external constituencies, and supporting the University and divisions of Student Success, Enrollment Management and Student Affairs through continuous improvement and the spirit of “Opportunitas”.
Efficiently coordinate the delivery of account, registration, scheduling, and degree audit information and services to all students, while maintaining a student centered approach to all constituents, including incoming and current students, parents and other University constituents.
Work collaboratively with student advisement, faculty, the deans, financial aid, and admissions to enhance enrollment, retention and graduation, including participating in various committees focused on student success and satisfaction.
Work collaboratively with the provost’s office, deans and faculty on developing and maintaining the university’s class schedules.
Oversee timely processing of all tuition and fees to maintain and improve the University’s financial position.
Monitor the OSA budgets to ensure fiscal responsibility. Investigate and respond to all inquiries related to accounts that have been turned over to the collections department.
Respond to all student appeals as they relate to account registration services, and degree audit issues.
Serve as the custodian of University records by protecting the privacy of all students.
Anticipate future needs of the department and the University at large.
Examine University policies and procedures to recommend changes or enhancements; review and analyze the daily operations of the OSA office to streamline procedures.
Investigate new products and services that will improve service to students.
Act as a liaison to members of the ITS staff to enhance and improve software tools used by OSA.
Act as a liaison to the Office of Financial aid to enhance student centeredness.
Participate in University initiatives and support the strategic plan by serving/chairing various teams, committees, and action groups.
Provide leadership to incorporate divisional goals in the strategic plan, and bring a more global perspective to the operation of the division.
Encourage and support staff development and training at all levels, emphasizing student centeredness.
Provide leadership to staff and effective conflict resolution where appropriate.
Bachelor’s Degree (advanced degree strongly preferred) required with 6+ years of administrative experience in higher education administration.
Working knowledge of bursar/registrar/scheduling functions within a higher education institution setting.
Must have comprehensive knowledge of student processing systems/procedures (experience with SCT Banner Student Module software a plus).
Proven success within a leadership role in Higher Education, and with creating and maintaining a student centered environment.
Demonstrated skills in administrative control and fiscal responsibility.
Excellent management, communication, and interpersonal skills, including tact, diplomacy and patience as well as sensitivity to a broad cross-section of clients: students, parents, staff, employers, etc.
Established commitment to improving service delivery and student satisfaction.
Must effectively balance multiple demands and competing priorities.
Exceptional personal and professional ethics.
Monday – Friday 9 am – 5 pm and as needed for demands of this position which stresses service delivery.
Pace University offers a competitive total rewards package including tuition benefits for employees & their family, and generous time off.