Reporting to the Executive Vice President/Chief Financial Officer, the Director of Student Accounts is responsible for all day-to-day aspects of student accounts and billing operations, including maintenance of the student account module of the University’s student information system (SIS), and collections. The Director will also manage the disbursement of federal loans, federal and state grants, and other financial aid in accordance with related regulatory and compliance matters. The Director assists the EVP/CFO in the development and implementation of University tuition payment policies and processes in line with regulatory requirements and institutional goals as well as disseminating information and effectively communication policies and procedures to students, their families, and colleagues. Superior, empathetic customer service towards the students and families served by the office is imperative. The Director works closely with the office of financial aid and its Director to ensure accurate and proper records and seamless customer service. The Director also works closely with the University’s accounting department to ensure accurate financial reporting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for the billing and collection processes of the University including but not limited to:
Monitoring student accounts to confirm accurate recording of activity (tuition/fee billing, payments, financial aid disbursement, etc.)
Creating and maintaining schedules of anticipated payments.
Following up with students on past due amounts, negotiating and monitoring acceptable payment plans
Receiving payments (cash, credit card, check), accurately applying to student accounts, and preparing bank deposit.
Ensuring the timely processing of student refund checks in accordance with federal regulations.
Investigating and analyzing account discrepancies and proposing appropriate resolutions.
Monitoring records within student information system and ensuring accuracy of activity, in collaboration with other departments as required (e.g. financial aid).
Prepare and provide monthly student account reports and activity to University accounting department on a timely basis for preparation of monthly financial statements.
Assisting accounting department with reconciliation of student account ledger to general ledger accounts.
Assisting accounting department in calculation and recording of monthly billing, deferred revenue, tuition & fee revenue, and other student revenue amounts.
Apply and reconcile federal, state, and institutional student financial aid to student accounts, including the reconciliation of aid disbursed to the University’s financial records, ensuring strict compliance with Federal Title IV and state aid cash management regulations.
Prepares and distributes annual 1098-T student tax forms in accordance with federal regulations.
Work closely with Financial Aid department to ensure accurate maintenance of student accounts and collaborate to achieve seamless customer service for students.
Participates in annual audit preparation, providing reports and documentation as requested.
Stay current on higher education regulatory environment, trends, and technology as it relates to work of the Department.
Oversee the work of Finance/Student Accounts staff and delegate work when appropriate.
Collaborate with other department in student success environment.
Create of culture of welcoming and service within the department.
Enhances professional growth and development by accessing educational programs, job related literature, in-service meetings, and workshops/seminars. Maintains current knowledge of Finance and Accounting methodologies through continuing professional development.
Adheres to downtime procedures.
Adheres to established departmental policies, procedures, and objectives.
Performs both essential and non-essential job functions in a safe manner as identified by Resurrection University.
Demonstrates an understanding of and models the mission and core values of Resurrection University through behavior and attitude.
Performs other related duties as assigned.
Bachelor’s degree in accounting/finance or equivalent preferred.
3-5 years prior experience in accounting/finance, student accounts, or bursar roles required.
Experience in higher education accounting/finance, student accounts, or bursar roles preferred.
Strong organizational and problem-solving skills and the instinct to pay attention to detail.
Modern office practices, procedures and equipment; record-keeping techniques; operation of a computer terminal and data entry techniques; oral and written communication skills; interpersonal skills using tact, patience and courtesy.
Ability to effectively interface with all levels of the organization and outside contacts, using a high degree of judgment and discretion.
Ability to handle confidential materials and information, maintaining credibility through business relationships.
Certificates, Licenses, Registrations
About Resurrection University
At Resurrection University, we provide the highest quality Nursing, Radiography and Health Informatics and Information Management (HIIM) education available. Our faculty are experienced, accessible, and supportive of every student they instruct and our facilities feature the advanced technologies you would expect from a world-class university.