For a complete job description and to apply, please visit our job site at http://jobs.fitchburgstate.edu
General Statement of Duties: The Director of Student Accounts/Bursar is responsible for providing leadership and direction to the Student Account/Bursar Office in alignment with University strategic plan and priorities.
Duties & Responsibilities:
Overall responsibility for all student and third party billing, cashiering, collections, payment plans, student book advances, financial aid disbursements and refunds.
Hire, train, supervise and evaluate department personnel. Organize and assign duties and responsibilities for the effective, efficient and timely completion of tasks and delivery of superior customer service.
Collaborate with Enrollment Management colleagues (Financial Aid, Registrar, Admissions) and Finance & Administration to develop, recommend, and implement policies and procedures to best serve the needs of the University.
Communicate with and provide guidance to students and their families with regard to student billing policies, processes and procedures.
Maximize utilization and deployment of technology tools to manage the Student Accounts operation, including the Banner Student Accounts Receivable Module, Touchnet’s electronic payment solutions, etc.
Oversee the daily cashiering and deposit activity and ensure controls are implemented and operating.
Ensure compliance with applicable State and Federal laws and regulations. Maintain confidentially of student information and ensure that staff remains in compliance with FERPA.
Responsible for the preparation and reporting of Student Accounts information for the various internal and external reports required by the University, the Commonwealth, and/or the Federal Government (including University Audit, 1098T tax reporting, etc.)
Oversee the collections of delinquent accounts; Nursing and Perkins Loans and the State Intercept Program. Manage unclaimed credit balances for remittance, including student outreach and reporting to the State.
Serves on various committees as appointed.
Other duties as assigned by the Assistant Vice President of Finance and Administration.
Bachelor's degree required in business, management, accounting or a related field
Five or more years of full time professional experience in college student billing or accounting-related area, of which at least two years have been in a supervisory and managerial capacity.
Technical and functional proficiency in the use of computerized billing and accounts receivable systems; adept at use of spreadsheets, databases, and electronic records and reporting systems.
Knowledge of higher education principles, practices and procedures, as well as regulations that apply to Student Accounts.
Demonstrated success managing staff and office operations. Ability to lead a team frequently under time pressures in a high transaction environment while managing multiple priorities.
Excellent interpersonal, verbal and written communication skills including the ability to communicate and work effectively with a diverse population of students and families, as well as staff and administrators
Demonstrated success with and commitment to exceptional student service.
Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI check).
Ability to perform above duties with or without reasonable accommodation.
Master’s degree in business, higher education administration, or a related field.
Experience supervising in a collective bargaining environment.
Motivated self-starter, with strong financial, leadership and organizational skills.
About Fitchburg State University
Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 7,000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals.