The Executive Director of Housing and Residence Life manages a multi-million-dollar operation encompassing 5200 beds including residence halls (traditional and suite style), apartment complexes and Greek style housing on two campuses, and management of professional, maintenance, and clerical staff, Residence Hall Directors, and undergraduate resident assistants/student assistants. The Department of Housing and Residence Life is responsible for a 24 hour a day, 7 days a week operation, 12 months out of the year. The department runs a multi-tiered emergency on-call program 24 hours a day, every day of the year, including holidays.
The Executive Director oversees one of the most significant student life programs on the campus with focus on engaging, inspiring, and improving the residential experience of students on campus. The Executive Director is responsible for ensuring the entire operation has a clear vision, goals, and a basis of standard operating procedures to enhance the student living environment, student safety, student development and training, fiscal solvency, and long-term facility planning. The Executive Director partners widely within the University to provide a seamless learning experience from the classroom to the residence halls and leverages partnerships and marketing strategies to meet occupancy requirements. The position reports directly to the CBO with a dotted line reporting to the VP of Student Affairs. As a unit with bonded projects, this position also works closely with the Controller's Office and the Real Estate Foundation for complex budget management and deferred maintenance plans for replacement needs for the related buildings.
The Executive Director is specifically responsible for:
- providing visionary leadership and direction for the department;
- administering and managing the housing and residence life operations for the University;
- providing fiscal management for the department budget by ensuring efficient operations and programming;
- setting department goals and evaluating results;
- establishing learning outcomes and implementation strategies for the department;
- building collaborative support throughout the institution;
- ensuring compliance with all relevant policies, procedures, standards, and laws
- performing special projects and other duties as assigned.
- Leads and provides vision and strategic direction for Housing Operations.
- Responsible for budgets, facility operations, and occupancy management within our housing community currently comprised of approximately 5200 beds.
- Manages the operations team responsible for key target dates, calendar creation and dissemination, facilities coordination, move-in and move-out, special events, summer operations, and facility renovations/new construction.
- Collaborates with departments to maintain an exceptional experience for on-campus students.
- Maintains a safe, secure, and healthy living environment and supervises crisis and risk management of after-hours emergencies within the residential facilities.
- Maintains a high visibility role within the residential halls, builds working relationships with team members, peers, leadership and community.
- Serves in a lead role in the overall development of policy, procedures, schedules, marketing materials, communications and operations.
- Evaluates and assesses University housing occupancy, retention, and projection trends.
- Coordinates marketing and recruiting efforts for on-campus housing.
- Ensures that all room assignments and billings are posted in accordance with University guidelines.
- Manages on-call maintenance staff for urgent and unplanned facilities issues, including after hour and emergency demands.
- Manages facilities maintenance to ensure proper deferred maintenance and routine maintenance of the residence hall and maintains a comprehensive inventory of all furniture, equipment and supplies located in the housing facility.
- Collaborates with the Adult and Commuter Student Affairs department to ensure a robust off-campus housing resource center and web presence exists that helps educate students who choose to live off-campus.
- Focused leadership centered on the delivery of a quality program built on best practices for residence life programs that bring value and impact: student retention, engagement, employee training and development for all levels of staff.
- Develops and oversees residential communities that utilize best practices in student development and research to create engaging, vital learning environments.
- Employs and utilizes opportunities to develop sustainable initiatives that connect academic departments and programs to the experience of students in on campus housing. Utilizes the residential learning community model and targets to ensure maximum impact of living on campus.
- Oversees the emergency response for staff in relation to response times, schedule, protocol, post incident assessment, and training related to emergency response related to: natural disasters, standard on call situations, and campus emergency procedures affecting on-campus housing students.
- Fosters a culture of student satisfaction and motivates staff to provide quality service. Builds community through strategic programming initiatives and activities.
- Oversees selected residential student conduct in accordance with Student Conduct and Academic Integrity discipline; provides on-site mediation, conflict resolution, and crisis management.
- Motivates staff and empowers them to create environments that promote student learning and development.
The successful candidate will posses the following skills:
- Ability to build, develop, train, and evaluate a strong leadership team committed to quality services, engaging communities, and collaborative relationships that touch all corners of the institution.
- Organizational/Strategic Planning/Budget Management skills
- Facilities expertise in every aspect of a strong housing and residence life program with the ability to advise, lead, and support institutional change.
- Excellent verbal and written communication skills allowing for positive interactions with all constituents.
- Demonstration of excellence in customer service by developing metrics to measure student satisfaction, facility desirability, and long range pricing.
- Ability to multi-task, prioritize work assignments, and achieve quality outcomes
- Proven history of creating and sustaining solid business processes, exceptional customer service mindset, passionate about the student experience, connected to the ideals of a just society that embraces all forms of diversity; and visionary in leadership and operations.
- Solid analytical skills and attention to detail.
- Ability to maintain confidential information
- Resiliency under pressure, de-escalation intervention skills
- Solid understanding of student conduct trends with the ability to implement strategies that mold the learning environments and living environments into pathways for student success.
- Financial modeling, budget management, and strategic planning experience.
This position requires a motor vehicle history screening as a pre-requisite of employment due to driving to multi-campus locations and event sites. This position requires a cleared credit history screening as a pre-requisite of employment due to access to secured financial information.
Contingent funding: Funding for this position is based on revenue generated funds and therefore continued employment is based on availability of these funds
As part of the background check process, this position WILL require a satisfactory Consumer Credit check and MVR (Motor Vehicle Report) as a condition of employment. See http://hr.kennesaw.edu/managers/docs/Credit_check_criteria.pdf and http://www.usg.edu/hr/manual/motor_vehicle_use for policy guidelines.
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action employer and does not discriminate on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, and/or veteran status.
Minimum qualifications: Bachelor's degree and 7+ years comparable/related experience; management/supervisory skills are required.
Preferred qualifications: Master's degree in higher education administration, educational policy, educational leadership, adult development, counseling, or other position relevant field; supplemented with 10 years of related experience in increasingly advanced supervisory roles in higher education environments or 7 years of direct experience leading a comparable housing operation preferred.
- Doctorate in Student Affairs or related discipline preferred.
- Previous Director level experience in a comprehensive housing and residence life program serving a comparable on campus population.
- Experience in a P3 (Public Private Partnership) housing setting.
- Experience working in a higher education setting with complex tasks while supervising the activities of an organization that delivers significant revenue for the university.
- Experience developing marketing plans and communication streams for targeted audiences with the goal of continued high occupancy generation.