Director of Business Operations and Ancillary Services
Victoria University in the University of Toronto
February 13, 2018
95117.00 - 148058.00
Full Time - Experienced
Housing/Residence Life, Restaurant and Food Service, Special Events
4 Year Degree
Reporting to the Bursar, the Director is a senior member of the campus leadership team and advances the University’s mission by guiding and directing a range of services that have a profound impact on potential and current students, staff, faculty, guests and the boarder community. The Director is responsible for managing and delivering innovative and dynamic programs for Hospitality Services including Food, Housing, Catering, Conferences, Event and Space Management, Retail and Parking.
Operating with a high level of autonomy, the Director will bring proven business capabilities and a commitment to enriching all aspects of the student and community experience. Key facets of the position include: strategic visioning, long term planning, departmental operational oversight, budgeting and financial performance management, fostering multiple alliances, managing contractual and stakeholder relationships, analysis and decision making, introducing new technologies, maintaining a positive, healthy and safe work environment, and the development of dynamic solutions to the evolving requirements of a diverse community.
Advanced University degree in business or hospitality or acceptable equivalent combination of education and experience
Minimum ten (10) years of progressively responsible management experience in a leadership role combined with senior leadership in food services, housing or ancillary operations preferably at a postsecondary setting or in an institutional service based environment
Demonstrated track record of supervising, team building, motivating management and unionized associates, collaboration with constituents and leading high-performance program and service delivery
Current extensive knowledge of food services, housing and/or conference operations and trends
Superior and innovative approach to analyzing and problem solving, anticipating challenges and opportunities, mitigating risk and applying forward-thinking insight and principles
Excellent communication and interpersonal skills with a passion for customer service, proven financial acumen, sharp negotiation skills and the ability to present to groups at a senior level
Strong commitment to enhancing the student and community experience within the University’s unique culture and creating a positive image for Victoria University and its community
Internal Number: 882-12-30
About Victoria University in the University of Toronto
Founded in 1836 in Cobourg, Ontario, by royal charter from King William IV, Victoria federated with the University of Toronto in 1890. It comprises Victoria College, an arts and science college of U of T, and Emmanuel College, a theological college associated with the United Church of Canada. As one of the oldest universities in Canada, Victoria has earned a distinguished reputation for excellence and creativity, with alumni that include some of the country’s most recognized innovators, artists, athletes, activists, scientists, educators and political leaders: literary critic and scholar, Northrop Frye; Nobel laureate and prime minister, Lester B. Pearson; pioneering doctor, Augusta Stowe-Gullen; Nobel laureate and co-inventor of the laser, Arthur Schawlow; authors Margaret Atwood, John Bemrose and Elizabeth Hay; artist, Robert Bateman; poet, Dennis Lee; actor, Donald Sutherland; the Honourable Bill Blaikie; former ambassador, Kenneth Taylor; and filmmaker, Norman Jewison.