The Director of Residential Dining is responsible for all aspects of Heilman Center, from its dining operations to building management. The Director exercises leadership and management skills to provide innovative dining services, ensure culinary excellence, and maintain high levels of satisfaction for students, faculty, staff, and guests with exemplary customer service and sound financial practices
Provides overall leadership and management for Heilman Dining Center, supervising a safe, efficient operation and cultivating teamwork and customer service.
Provides innovative dining opportunities, ensures culinary excellence, offers nutritious and appealing selections (including special needs) and maintains high levels of satisfaction for students, faculty, staff, and guests.
Actively engages a variety of avenues to solicit and respond to student feedback.
Encourages student involvement in the dining program.
Establishes and maintains standards, including but not limited to quality, service, safety, sanitation and cleanliness, and emergency procedures.
Establishes and maintains positive communications and working relationships to ensure effective human relations management and customer satisfaction.
Ensures training programs for all staff. Provides coaching and guidance.
Fosters a culture of culinary innovation. Keeps abreast of industry trends and ideas. Participates in professional association activities and conferences. Encourages professional development opportunities for staff.
Manages Heilman Center building maintenance, upgrades, and safety audits.
Actively participates in campus sustainability efforts.
Projects a positive image to promote dining services; contributes to marketing initiatives to increase customer satisfaction and revenue.
Develops effective partnerships with colleagues in a variety of University offices including Human Resources, Student Affairs, Sustainability, Facilities, and Athletics.
Develops annual budget and monthly income projections with appropriate department directors.
Adheres to financial goals by controlling food, labor, and other expenses
Produces and reviews financial information and reports, including monthly profit and loss statements, financial analyses, and benchmarking data.
Maintains responsibility for all financial assets of the assigned unit, including equipment, receivables, and all physical inventory, and petty cash.
In depth knowledge of all phases of food and equipment purchasing, preparation, production control, merchandising, and service.
Strong financial expertise (accounting, budget control) and solid knowledge of management systems and best practices.
Demonstrated ability to effectively manage diverse labor and workforce needs.
Demonstrated ability to identify training needs and provide development opportunities to staff at all levels.
Knowledge in mechanical issues and general maintenance principles.
Strong computer skills and ability to learn new software.
Strong interpersonal communication skills, including listening, speaking, and writing.
High ethical standards. Ability to exercise tact, diplomacy, and maintain confidentiality.
Ability to apply critical thinking, exercise flexibility, and work calmly and efficiently under pressure.
Must possess strong customer service and people management skills.
A collaborative leader skilled in organization, administration, and problem solving.
EDUCATION & EXPERIENCE:
Bachelor's degree in hotel, hospitality, or foodservice management, or related field.
Minimum of 5 years mid to senior level experience in dining service operations, preferably in a college or university setting.
Minimum of 3 years supervisory experience.
Combination of experience and training may substitute for educational requirement.
SALARY STRUCTURE: Pay Grade 8 To see more detailed salary information please review the University of Richmond's Compensation Structure.
Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. Richmond offers a unique combination of undergraduate and graduate programs. Our School of Arts & Sciences anchors Richmond as a nationally ranked liberal arts university. A ranked business school, the nations first school of leadership studies, a highly respected law school, a nationally recognized international education program and the community-focused School of Professional and Continuing Studies build on that strong foundation and make this university something unique.
UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE
The University of Richmond is for the intellectually ambitious.
Here, you’ll find all of the features and opportunities you expect from a top-ranked national university. But the power of a Richmond education comes in everything else we do — the countless endeavors that go beyond the expected, that heighten every aspect of our students’ educational experience.
Our interdisciplinary approach i...ntegrates arts and sciences with business, leadership studies, and law. We bring together confident students and expert faculty in an environment of both intellectual and personal engagement.
Industry-leading financial aid ensures that talented students of all backgrounds can come together to form a transformative educational environment. And we guarantee every student up to $4,000 for a summer research or internship experience.
Within one year of graduation, 20 percent of students are enrolled in graduate school. And of those looking for employment, 99 percent landed a job.
Richmond is the only university with a spider mascot, and we find that fitting. Because there’s only one place like Richmond.